This Privacy Policy applies to the MOE & JEK website and all associated services. By using our website or placing an order, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time and will notify you of any significant changes.
Information We Collect When you place an order or create an account on our website, we collect personal information such as your name, email address, phone number, billing and shipping address, and payment details. We may also collect non-personal information such as browser type, IP address, and browsing behaviour on our website through cookies and analytics tools.
How We Use Your Information We use the information we collect to:
Process and fulfil your orders Send you order confirmations, shipping updates, and return notifications Respond to customer service inquiries Send you promotional communications and offers (if you have opted in) Improve our website, products, and services Prevent fraud and maintain the security of our platform 3. Sharing of Information MOE & JEK does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers — such as shipping partners, payment gateways, and analytics platforms — solely to help us operate our business and serve you better. These parties are obligated to keep your information confidential.
Payment Security All payment transactions are processed through secure, encrypted payment gateways. We do not store your full credit or debit card information on our servers. Your financial information is handled in compliance with applicable PCI-DSS standards.
Cookies We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You may choose to disable cookies through your browser settings; however, this may affect certain features of our website.
Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request the deletion of your data at any time by contacting us at support@moeandjek.com.
Your Rights You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.
Third-Party Links Our website may contain links to third-party websites. MOE & JEK is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any sites you visit.
Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after such changes constitutes your acceptance of the updated policy.
Contact Us For any privacy-related concerns, please contact us at moeandjekz@gmail.com Our team is available Monday through Saturday, 10am to 6pm.
Privacy Policy
Section 01
Information We Collect
When you place an order or create an account on our website, we collect personal information such as your name, email address, phone number, billing and shipping address, and payment details. We may also collect non-personal information such as browser type, IP address, and browsing behaviour on our website through cookies and analytics tools.
Section 02
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send you order confirmations, shipping updates, and return notifications
- Respond to customer service inquiries
- Send you promotional communications and offers (if you have opted in)
- Improve our website, products, and services
- Prevent fraud and maintain the security of our platform
Section 03
Sharing of Information
MOE & JEK does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers — such as shipping partners, payment gateways, and analytics platforms — solely to help us operate our business and serve you better. These parties are obligated to keep your information confidential.
Section 04
Payment Security
All payment transactions are processed through secure, encrypted payment gateways. We do not store your full credit or debit card information on our servers. Your financial information is handled in compliance with applicable PCI-DSS standards.
Section 05
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You may choose to disable cookies through your browser settings; however, this may affect certain features of our website.
Section 06
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request the deletion of your data at any time by contacting us at support@moeandjek.com.
Section 07
Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.
Section 08
Third-Party Links
Our website may contain links to third-party websites. MOE & JEK is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any sites you visit.
Section 09
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after such changes constitutes your acceptance of the updated policy.
Section 10
Contact Us
For any privacy-related concerns, please reach out to us at moeandjekz@gmail.com.
Our team is available Monday through Saturday, 10am to 6pm.
Get in Touch